Council Housing Programme — 120 Properties, West Midlands

Property

Mixed — 1960s council flats and terraces

Sector

Social Housing

Location

West Midlands

Services

Solar PV · External wall insulation · Loft insulation · Heating controls upgrade

The challenge

A Social Housing Decarbonisation Fund programme covering 120 mixed properties — flats and terraces across a 1960s estate. The council required PAS 2035-compliant delivery, full lodgement data, and programme completion within a fixed funding window. Tenant liaison and access management were identified as the highest risk factors.

Our approach

We assigned a dedicated project manager for the programme and established a resident communication protocol that combined letter drops, phone calls, and doorstep visits. Surveys were batched to minimise repeat access disruptions. Installation teams worked street by street. Every property had a dedicated compliance file updated in real time.

The results

All 120 properties completed within the funding window and within 2% of the agreed budget. 94% of properties achieved EPC B or above. Average annual saving of £620 per property. Tenant satisfaction rated good or excellent by 96% in the post-programme survey. Zero failed audits.

• Properties completed

  120

• EPC improvement

  D → B (94%)

• Average annual saving

  £620/property