Get in touch

Real humans.Plain English.Fast answers.

Whether you want a free home survey, a procurement conversation about a retrofit programme, or to ask whether something is even right for your property — write to us and we’ll come back to you with a straight answer.

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Tell us what you need

Choose the right form. We’ll route it to the right person.

Our partnerships team handles housing programmes. Our customer team handles homeowner enquiries. Our hiring team handles trade and partnership applications. The tabs below take you to the right one in a single click.

Call us
0800 999 1129
Monday–Friday, 09:30–17:30. A real person, every time.
Email us
info@smartenergie.co.uk
We aim to respond to every message within one working day.
Office
Unit 27, Wadsworth Business Centre
Greenford · UB6 7LQ

Our promise

We respond within one working day.
Usually faster. If we can’t answer fully on the first reply we’ll tell you what we’re checking and when we’ll come back.
You always get a real human.
No chat-bots, no auto-responders, no “your ticket has been logged”. The first reply will come from a named member of our team.
We won’t pass you around.
The person who first reads your enquiry stays with it until you’ve got the answer you needed — or until you’ve handed off to the engineer or surveyor who’s best placed.

For a gas emergency, call the National Gas Emergency Service on 0800 111 999. For an existing-customer urgent issue outside hours, email info@smartenergie.co.uk and we’ll respond the next working day.

Prefer to write?

Prefer to call?

Our team is available Monday to Friday, eight to six. Call 0800 999 1129 for a straightforward conversation with someone who can actually answer your question.

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