Get in touch

Real humans.Plain English.Fast answers.

A survey, a programme conversation, or a quick question. Write to us and you’ll get a straight answer.

Call us Email instead

Send us a message

Tell us a bit about what you need.

Different forms for different jobs. Pick the one that fits you best. The questions we’d ask are different.

Call us
0800 999 1129 · Mon–Fri 09:30–17:30
For existing customers with an urgent issue, this line is answered by our team, not a call centre.
Email us
info@smartenergie.co.uk · we reply within 1 working day
For partnerships and trade, use the dedicated tabs above. It gets your enquiry to the right person faster.
Visit us
Unit 27, Wadsworth Business Centre, Greenford UB6 7LQ
Drop-ins welcome Mon–Fri between 10 and 4. Book ahead for a coffee (link below) and we’ll have the right person ready.

Our promise

What you can expect.

Respond within one working day. Not “aim to”. Respond.
Usually faster than that. If we can’t answer fully on the first reply we’ll tell you what we’re checking and when we’ll come back.
A real human, not a chatbot, at every touchpoint.
No auto-responders, no “your ticket has been logged”. The first reply will come from a named member of our team.
One person handles your enquiry from first call to project end. No handoffs.
The person who first reads your enquiry stays with it until you’ve got the answer you needed, or until you’ve handed off to the engineer or surveyor who’s best placed.
If we can’t help, we’ll say so on the first call. Not after the survey.
Honest no’s on day one beat polite drift. We’d rather lose a job at the kitchen-table conversation than waste your week.

Gas emergency? Call the National Gas Emergency Service on 0800 111 999. They’re 24/7 and this is the right number for a suspected leak or loss of supply.

Out-of-hours Smart Energie enquiries: email info@smartenergie.co.uk and we’ll respond the next working day. For existing service-contract customers, your dedicated number is on your contract document.

Get in touch

Let’s start a real conversation.

Three easy ways in. Pick up the phone, drop us a quick message, or come by the Greenford office for a coffee and a proper conversation. A real person answers every one.

Call 0800 999 1129 Send a message

Monday–Friday, 09:30–17:30. A real person, every time.