Housing Association Retrofit Programme — 45 Sheltered Housing Units, Yorkshire

Property

Sheltered housing (older residents)

Sector

Social Housing

Location

Yorkshire

Services

New heating systems · Loft insulation · Draught-proofing · Heating controls

The challenge

A portfolio of sheltered housing units occupied primarily by older residents with additional support needs. The housing association required zero access disputes, a sensitive approach to working in residents' homes, and completion within a 4-month programme window. The resident profile meant communication and disruption management were more critical than on a standard programme.

Our approach

We ran a pre-programme engagement session with the housing association's support team to understand specific resident needs. Each visit was scheduled with a 2-hour arrival window and confirmed the day before. Engineers were briefed on the resident context. A dedicated customer success liaison handled all resident queries throughout.

The results

All 45 units completed within the 4-month window. Average energy bill reduction of £480 per unit per year. Post-installation SAP score improved by an average of 22 points. Zero access disputes. Zero complaints from residents throughout the programme.

• Units completed

  45

• Average annual saving

  £480/unit

• SAP improvement

  +22 points avg